This Privacy Policy explains exactly what personal information 77pinas collects from Filipino players, how that information is used to run your account and keep the platform secure, and what rights you have over your own data under Philippine law. Please read this page carefully before registering or continuing to use the platform.
Last updated: 2025. This policy may be revised from time to time. Continued use of the platform after any update means you accept the revised policy.
A clear breakdown of the data we gather, why we need it, and how it helps us keep your account safe and compliant.
When you create your 77pinas account, we collect the information you provide during the registration process, which includes your full name, date of birth, email address, mobile number, and your chosen username and password. This information is required to open and identify your account, to verify that you meet the minimum age requirement of 21 years under Philippine gaming regulations, and to ensure that only one account exists per individual player. We also collect your residential address in the Philippines, which is used for identity verification purposes and to confirm that you are accessing the platform from an eligible jurisdiction. All registration data is stored securely and is never shared with third parties for marketing purposes. You are responsible for keeping your registration details accurate and up to date, and you can request corrections through the support team at any time.
To process deposits and withdrawals, 77pinas collects payment-related information including your preferred payment method, transaction reference numbers, and the amounts involved in each financial activity on your account. We do not store full card numbers or complete bank account credentials on our servers — payment processing is handled through secure third-party payment gateways that operate under their own data security standards. Transaction records are retained for a minimum period required under Philippine anti-money laundering regulations so that we can respond to audits, investigations, or legal requests from regulators. Your transaction history is accessible from your account dashboard and is used internally to monitor for unusual or potentially fraudulent activity. If a transaction is flagged for review, our compliance team may contact you to request additional verification documents before the transaction is processed or released.
When you access the 77pinas platform through the website or the official mobile app, we automatically collect certain technical information about your device and how you use the platform, including your IP address, device type, operating system version, browser type, session duration, and the pages or game titles you interact with. This data is used to optimise the platform experience for Filipino players on mobile devices, to identify and resolve technical issues, and to detect suspicious login patterns that may indicate unauthorised access to your account. Usage data helps us understand which features are most valuable to players so that we can continue improving the platform over time. We do not use device data to build individual advertising profiles or sell it to data brokers. Session logs are retained for a limited period and are then anonymised or deleted in accordance with our internal data retention schedule.
In accordance with Philippine Know Your Customer requirements, 77pinas may request copies of government-issued identification documents — such as a Philippine passport, driver's licence, or national ID — when you reach certain withdrawal thresholds or when our compliance system flags a need for enhanced verification. These documents are used solely for the purpose of confirming your identity and are handled with the highest level of security, stored in encrypted form with access restricted to authorised compliance personnel only. We do not use your ID documents for any purpose beyond what is required for regulatory compliance and fraud prevention. Once verification is complete, documents are retained only for the legally required period and are then securely deleted. If you have questions about the identity verification process, our support team is available 24/7 to assist you.
When you contact the 77pinas support team via live chat, email, or any other communication channel we make available, we retain a record of the conversation including the content of messages, the date and time of contact, and any attachments you provide. These records allow us to follow up on unresolved issues, maintain consistency when you contact us again about the same matter, and improve the quality of our support service over time. Communication data may also be reviewed as part of any internal investigation into a disputed transaction, a suspected policy violation, or a complaint escalation. We will never share the contents of your support conversations with third parties unless we are legally required to do so or unless it is necessary to resolve a dispute involving a payment provider. You may request a summary of your communication history with us by contacting the support team directly.
If you use any of the responsible gaming tools available on the 77pinas platform — such as deposit limits, session time reminders, cooling-off periods, or self-exclusion — we record these preferences and apply them to your account as part of our commitment to player welfare. This information is treated with particular sensitivity and is not used for any commercial purpose, including targeted marketing or promotional communications. Self-exclusion records are retained even after the exclusion period ends to help prevent circumvention through the creation of a new account. If you request self-exclusion, we will take reasonable steps to suppress marketing communications directed at your registered contact details for the duration of the exclusion. For more information on the tools available to you, please visit our Responsible Gaming page.
We use your data only for the specific purposes explained here. We do not sell personal data to third parties.
Access to your personal data within 77pinas is restricted on a need-to-know basis. Only staff members whose roles require access to personal data — such as compliance officers, customer support agents, and technical security personnel — are authorised to view it, and all such staff are bound by confidentiality obligations. We may share data with the following categories of third parties where strictly necessary: licensed payment processors who facilitate your deposits and withdrawals; identity verification service providers who assist with KYC checks; and regulatory authorities or law enforcement agencies in the Philippines where we are legally required to disclose information. We will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial marketing purposes. Where we engage third-party service providers who process data on our behalf, those providers are required to maintain appropriate security standards and may only use your data for the purpose for which it was shared.
We retain your personal data only for as long as it is necessary for the purposes described in this policy or as required by Philippine law. Account information and transaction records are generally retained for a minimum of five years after your account is closed, in line with anti-money laundering retention requirements. Identity verification documents are retained for the legally required period and then securely deleted. Device and usage logs are retained for a shorter period and are anonymised once they are no longer needed for security monitoring. If you request deletion of your data and there is no legal obligation requiring us to retain it, we will process your request promptly and confirm when the deletion has been completed.
The Data Privacy Act of 2012 gives Filipino players specific, enforceable rights over the personal data we hold about them.
You have the right to request a copy of the personal data that 77pinas holds about you at any time. To make an access request, contact the support team with your registered username and a description of what data you would like to see, and we will respond within a reasonable timeframe. Access requests are fulfilled at no charge for standard requests, though we may apply a reasonable fee if your request is manifestly excessive or repetitive.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update some information directly from your account settings, or contact the support team for assistance with data that cannot be edited through the dashboard. We will process correction requests promptly and confirm when the update has been applied to your account record.
You may request that we delete your personal data where there is no legal or regulatory basis for us to continue holding it. Please note that certain data — particularly transaction records and KYC documents — must be retained for the minimum periods required under Philippine anti-money laundering regulations, and these cannot be deleted on request until the retention period has expired. All other data that is no longer necessary for the purposes described in this policy will be deleted upon a valid request.
You have the right to object to the processing of your personal data in certain circumstances, particularly where processing is based on our legitimate interests rather than a specific legal obligation. If you object to receiving platform notifications or promotional messages related to new features or offers, you can update your communication preferences in your account settings or notify the support team and we will action the change promptly.
Where technically feasible, you have the right to receive a copy of the personal data you have provided to 77pinas in a structured, commonly used, and machine-readable format. This right applies to data that was provided by you directly and that we process on the basis of your consent or to fulfil a contract. To request a portable export of your data, please contact the support team and specify the type and date range of the data you require.
If you believe that 77pinas has not handled your personal data in accordance with this Privacy Policy or the requirements of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we have the opportunity to resolve your concern directly and promptly. If we are unable to resolve your complaint to your satisfaction, you are free to escalate the matter to the relevant regulatory authority.
Straightforward answers to the most common data privacy questions from 77pinas members.
If you want to access, correct, or delete your personal data, or if you have any question about how 77pinas handles your information, get in touch with us anytime. You can also visit our FAQ page for general platform questions.